To receive a Service Credit, you must submit a request by sending ane-mail message to aws-sla-request @ amazon.com. To be eligible, thecredit request must (i) include your account number in the subject ofthe e-mail message (the account number can be found at the top of theAWS Account Activity page); (ii) include, in the body of the e-mail,the dates and times of each incident of non-zero Error Rates that youclaim to have experienced; (iii) include your server request logs thatdocument the errors and corroborate your claimed outage (anyconfidential or sensitive information in these logs should be removedor replaced with asterisks); and (iv) be received by us within ten (10)business days after the end of the billing cycle in which the errorsoccurred. If the Monthly Uptime Percentage applicable to the month ofsuch request is confirmed by us and is less than 99.9%, then we willissue the Service Credit to you within one billing cycle following themonth in which the error occurred. Your failure to provide the requestand other information as required above will disqualify you fromreceiving a Service Credit.